HDI Help Desk Analyst Bootcamp (CSS) & (HDA)  Seminar training classes conferences & workshops presented by New Horizons register for training on FindaSeminar.com

Home

Add your seminars

Training Calendar Creator Seminar Venues Training Provider Directory
 

New Seminar Search:  

 

Helpful links

find similar training...
Search by state...
Customer Support


Do you need help finding the right class, date, or location or other assistance?

Request information about upcoming training seminars workshops and conferences in   and other cities listed on FindaSeminar.com Submit a support request and receive a prompt reply.

We guarantee this New Horizons training seminar

We are an authorized partner of New Horizons

 

Price protection. The price to attend HDI Help Desk Analyst Bootcamp (CSS) & (HDA) is set by the training providerThere is no added charge for our services.

We honor most training provider coupons
*.   Call  a representative to see if your discount coupon applies.


Privacy. Your personal information won't be shared with anyone but the training provider New Horizons.


Security. When you register for this seminar on FindaSeminar.com your personal data and payment information is safely collected and processed using secure SSL encryption technology.

Flexibility. FindaSeminar.com offers you three ways to register for HDI Help Desk Analyst Bootcamp (CSS) & (HDA) seminar by New Horizons.
Register online, by phone (800) 349-1935,or fax (800) 712-5569
Who should attend HDI Help Desk Analyst Bootcamp (CSS) & (HDA)
The HDI Boot Camp is an intensive course designed for help desk and customer service and support staff who are dedicated to providing outstanding levels of service and support. It is recommended specifically for front-line support center representatives who want to develop a knowledge and understanding of help desk and support center operations.
Reviews
Write and read New Horizons reviews and reviews about the training seminar HDI Help Desk Analyst Bootcamp (CSS) & (HDA) on the Seminar News Network and the Training News Network.
 

Frequently asked questions and registration options for the training seminar HDI Help Desk Analyst Bootcamp (CSS) & (HDA)

 
Find Training Near You
Use our clickable map to find training near you
Use Our Clickmap
 
hotel seminars meeting space directory
hotel meeting space training facilities restaurant and lodging

 
 
 

request on site training details for the HDI Help Desk Analyst Bootcamp (CSS) & (HDA)  seminarRequest on site training

HDI Help Desk Analyst Bootcamp (CSS) & (HDA)  

 Email information about this seminar HDI Help Desk Analyst Bootcamp (CSS) & (HDA)  by New Horizons to yourself your manager or associatesEmail this event... View and register for other training seminars like HDI Help Desk Analyst Bootcamp (CSS) & (HDA)  by New Horizons on FindaSeminar.com See similar training.. Find and register for other training seminars by New Horizons on FindaSeminar.com Other seminars from New Horizons

By:

training seminars by New Horizons New Horizons   

For:

The HDI Boot Camp is an intensive course designed for help desk and customer service and support staff who are dedicated to providing outstanding levels of service and support. It is recommended specifically for front-line support center representatives who want to develop a knowledge and understanding of help desk and support center operations.

Cost:   

see Registration info for seminar cost, group discount etc.

Seminar Summary:

The Help Desk Analyst Boot Camp prepares individuals for HDI certification by mastering the roles and responsibilities of a Customer Support Specialist and learning the tools and techniques needed to exel as a Help Desk Analyst. (see full course description)

 
 
 

 Seminar / Training class dates & locations

 

 

No seminar dates for this event are currently scheduled.  Please use the seminars search box above or choose one of the following additional training search options to find similar training.

Providers course catalog

Find seminars by state

Find seminars by city

Request on site training

Use Advanced Search


 

 
 

print the agenda print agenda for the HDI Help Desk Analyst Bootcamp (CSS) & (HDA)  seminar

 

Training Course Syllabus:


Title: Help Desk Analyst Bootcamp

Delivery Method: Instructor-led Classroom Learning

Duration: 3.00 Day(s)

Overview:
The Help Desk Analyst Boot Camp prepares individuals for HDI certification by mastering the roles and responsibilities of a Customer Support Specialist and learning the tools and techniques needed to exel as a Help Desk Analyst.

Who Should Attend:
The HDI Boot Camp is an intensive course designed for help desk and customer service and support staff who are dedicated to providing outstanding levels of service and support. It is recommended specifically for front-line support center representatives who want to develop a knowledge and understanding of help desk and support center operations.

At Course Completion:
- The importance and benefits of measuring the delivery of customer support - How to create - win/win - positive interactions with customers and co-workers - How to identify underlying customer needs - How to gain agreement with customers, to meet and exceed customer expectations - The difference between providing solutions and satisfying a customers psychological needs - How to deal effectively with a variety of customer situations - How to work with unrealistic or angry customers - How to gain satisfied customers through better listening - The guidelines for problem escalation - The importance of delegation - The basic anatomy of computers - Basic tools and technologies used in the customer support industry - The importance of a business contingency plan - Commonly used support methods–pros and cons - The role of the help desk in asset management - Implementation of changes in the customer environment - Common processes in managing help desk resources - The basic tools and technologies used in the help desk industry - The basic anatomy of computers, networks, and system administration - The best method to solve problems more quickly, with less stress - How to become more creative in problem solving



Outline:
Lesson 1: Introduction

Getting Started
Initiating Your Learning Experience
About HDI

Lesson 2: Help Desk Overview

Support Centers: Then & Now
Strategic Perspective
Creating a Good First Impression
Profile for the Help Desk Analyst

Lesson 3: HDA Skills Overview

Support Center Characteristics
The Power of Service Attitude
Communication Overview
Listening Skills
Verbal Skills
Questioning Skills
Telephone Skills
Writing Skills
Applying HDA Skills
Teaming for Success
Managing Yourself

Lesson 4: Processes & Operations

Support Center Management
Quality Assurance
Policies & Procedures
Security
Business Contingency Planning

Lesson 5: Supporting Tools & Technologies

Support Methods
Support Technologies
Support Tools
System & Network Administration

Lesson 6: Problem Solving Techniques

Approaching Problems: Types of Thinking
Problem Identification
Problem Diagnosis
Root Cause Analysis
Action Plans

Seminar Summary:

The Help Desk Analyst Boot Camp prepares individuals for HDI certification by mastering the roles and responsibilities of a Customer Support Specialist and learning the tools and techniques needed to exel as a Help Desk Analyst. (see full course description)

print this agenda print agenda for the HDI Help Desk Analyst Bootcamp (CSS) & (HDA)  training seminar

 view dates and locations for this seminar

 

 
 
 New Horizons training and seminar course catalog

Click any title to view upcoming New Horizons training event dates and locations, class syllabus and other seminar details

 

     
 

 
     

 

  Also try the advanced seminar search tool

   FindaSeminar HomeComputer Training

unix training
training classes

 © 2002-2018 FindaSeminar.com™ All Rights Reserved.  Terms of Use |  Privacy Policy |  Training News Network