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Who should attend Collection Law & Recovery Techniques
This one-day seminar is designed for collections and credit managers, attorneys, controllers, vice presidents, CFOs, accountants and loan officers.
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Collection Law & Recovery Techniques  

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This one-day seminar is designed for collections and credit managers, attorneys, controllers, vice presidents, CFOs, accountants and loan officers.

Cost:   

see Registration info for seminar cost, group discount etc.

Seminar Summary:

This seminar will cover such topics as principles of success, reverse pressure, verbal confrontation skills, and fifteen little-known ways to improve written communications. (see full course description)

 
 
 

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Training Course Syllabus:


This seminar is designed for those professionals interested in basic debt collection practices.

Seminar highlights:

  • Principles of success
  • Reverse pressure
  • Verbal confrontation skills
  • Fifteen little-known ways to improve written communications

Learning objectives:

  • The attendee will be able to discuss negative words that hinder results.
  • The attendee will be able to identify investigatory resources.
  • The attendee will be able to review how to have adversaries scrambling for their wallets.

8:30 a.m. - 9:10 a.m.

I. Principles Of Success

9:10 a.m. - 10:10 a.m.

II. Reverse Pressure

A. Give Ulcers, Don't Get Them

B. Structuring Fact Finding Questions

C. Overview Of New Bankruptcy Legislation

D. Planning For The 'Kill'

10:10 a.m. - 10:20 a.m.

Break

10:20 a.m. - 11:20 a.m.

III. A Strategist Vocabulary (Persuasion Techniques)

A. Negative Words That Hinder Results

B. Maneuver Debtors Into The Commitment Mode

11:20 a.m. - 12:20 p.m.

IV. Verbal Confrontation Skills

A. Repartee/Clever Retorts/How To Be Adroit And Witty In Reply (Examples)

B. Have Adversaries Scrambling For Their Wallets

12:20 p.m. - 1:20 p.m.

Lunch (On Your Own)

1:20 p.m. - 2:20 p.m.

V. Fifteen Little-Known Ways To Improve Written Communications

A. Investigatory Resources

1. Profile And Credit Reports Including Fallacies

2:20 p.m. - 2:30 p.m.

Break

2:30 p.m. - 3:30 p.m.

VI. Creative Recovery Techniques, Interpleader, Cross and Counter Claims

3:30 p.m. - 4:30 p.m.

VII. Sell Legal Ramifications – Time And Space

Seminar Summary:

This seminar will cover such topics as principles of success, reverse pressure, verbal confrontation skills, and fifteen little-known ways to improve written communications. (see full course description)

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