In this dynamic course youŽll learn excellent techniques that help you:
Sharpen your Listening skills
Expand your creative problem-solving skills
Increase Rapport with prospects and/or customers
Be effective with even the most difficult circumstances / behavioral
All this and youŽll have fun, too!
A nationally recognized author, trainer, speaker, and President of Atlas Communication Works!, Debra Atlas will show how powerful communication and great Customer Service are your best tools to create quality, longer-lasting customer relationships. Ms. Atlas combines group participation, exciting, fun exercises and some lecture to show you how to develop the crucial skills you need to deal with even the most difficult customers.