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Who should attend 2261 Supporting Users Running the Microsoft Windows XP Operating System
This course is intended for new entrants and career changers new to the IT industry. They have experience using Microsoft Office and have basic Microsoft Windows navigation skills. Another audience is the current call center technician with 6 months experience looking to validate their support skills.
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2261 Supporting Users Running the Microsoft Windows XP Operating System  

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This course is intended for new entrants and career changers new to the IT industry. They have experience using Microsoft Office and have basic Microsoft Windows navigation skills. Another audience is the current call center technician with 6 months experience looking to validate their support skills.

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Seminar Summary:

In this course, students gain knowledge and skills needed to troubleshoot basic Microsoft Windows XP problems faced while running Microsoft Windows XP Professional in an Active Directory network, or Windows XP Home edition in a workgroup environment. (see full course description)

 
 
 

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Training Course Syllabus:


Course Outline: 2261 Supporting Users Running the Microsoft Windows XP Operating System

Learning Method: Instructor-led Classroom Learning

Duration: 3.00 Day(s)

Overview:
In this course, students gain knowledge and skills needed to troubleshoot basic Microsoft Windows XP problems faced while running Microsoft Windows XP Professional in an Active Directory network, or Windows XP Home edition in a workgroup environment.

Who Should Attend:
This course is intended for new entrants and career changers new to the IT industry. They have experience using Microsoft Office and have basic Microsoft Windows navigation skills. Another audience is the current call center technician with 6 months experience looking to validate their support skills.

At Course Completion:
After completing this course, students will be able to: Perform and troubleshoot an attended installation of the Windows XP operating system. Perform post installation configuration (user configuration, apply service packs, etc.). Answer end user questions related to upgrading from a previous version of Windows. Troubleshoot system startup and user logon problems. Monitor and analyze system performance. Monitor, manage, and troubleshoot access to files and folders. Troubleshoot connecting to local and network print devices. Configure and troubleshoot hardware devices and drivers. Configure and troubleshoot storage devices. Configure and troubleshoot display devices. Troubleshoot network protocols and services. Configure and troubleshoot Advanced Configuration and Power Interface (ACPI). Configure and troubleshoot input and output (I/O) devices. Configure support for multiple languages or multiple locations. Troubleshoot security settings and local security policy. Configure and troubleshoot local user and group accounts. Troubleshoot the TCP/IP protocol. Configure and troubleshoot Internet Connection Firewall (ICF) settings. Troubleshoot name resolution issues. Configure and troubleshoot remote connections. Configure and troubleshoot end user systems using remote Desktop and Remote Assistance.

Outline:

Lesson 1: Introduction to Supporting Users
The Desktop Support Technician
The Windows Desktop Operating Systems
Tools for Troubleshooting Windows Desktop Operating Systems


Lesson 2: Resolving Installation Issues
Preparing for Installation
Preparing the Hard Disk for Installation
How the Installation Process Works
Troubleshooting an Attended Installation
Troubleshooting an Upgrade
Troubleshooting an Unattended Installation
Troubleshooting the Boot Process


Lesson 3: Resolving Desktop Management Issues
Troubleshooting Logon
Troubleshooting User Configuration
Troubleshooting Multilingual Configuration
Troubleshooting Security and Local Policy Settings
Troubleshooting System Performance
Resolving Desktop Management Issues


Lesson 4: Resolving File and Folder Issues
Managing Files and Folders
Troubleshooting Access to Files and Folders
Troubleshooting Access to Shared Files and Folders
Troubleshooting Access to Offline Files


Lesson 5: Resolving Hardware Issues
Managing Drivers Troubleshooting Storage Devices
Troubleshooting Display Devices
Troubleshooting Import and Output (I/O) Devices
Troubleshooting Advanced Configuration and Power Interface (ACPI)


Lesson 6: Resolving Print Issues
Installing Local and Network Printers
Troubleshooting Printer Drivers
Troubleshooting Printers and Print Jobs
Auditing Printers


Lesson 7: Resolving Network Connectivity Issues
Applying the OSI Model
Managing Computer Addressing
Managing Name Resolution
Troubleshooting Remote Connection Issues

Seminar Summary:

In this course, students gain knowledge and skills needed to troubleshoot basic Microsoft Windows XP problems faced while running Microsoft Windows XP Professional in an Active Directory network, or Windows XP Home edition in a workgroup environment. (see full course description)

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