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Who should attend How To Communicate With Almost Anyone!
supervisors, managers, team leads, project managers, team members, customer service representatives, call center employees, salespeople, support staff, service technicians, all who deal with other people!
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How To Communicate With Almost Anyone!  

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supervisors, managers, team leads, project managers, team members, customer service representatives, call center employees, salespeople, support staff, service technicians, all who deal with other people!

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Seminar Summary:

Effective communication skills are critical for almost every job and most people can improve their success by learning better communication skills! This  (see full course description)

 
 
 

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Training Course Syllabus:


** Approved for HRCI recertification credit for those with PHR/SPHR/GPHR certifications. **

One of the most challenging parts of any job is communicating effectively and getting along with other people! One of the most likely causes of problems with teamwork is communication difficulties among the team members!

Different personalities, different styles, values and perceptions can result in costly and time-consuming misunderstandings, errors and conflicts. This workshop is designed to help you sharpen communication skills for one-on-one and group interactions for improved individual and team results!

YOU WILL LEARN

RAPPORT SKILLS
• Pacing – key skill for creating rapport
• Characteristics to use for Pacing
• The Ultimate Rapport Skill

3 BASIC BEHAVIOR STYLES
• The 2 Win-Lose Styles
• The 1 Win-Win Style
• How to develop the Win-Win Style

PERCEPTION/LEARNING STYLES
• Each person has a dominant style
• How to recognize others’ styles
• How to communicate will each style

PERSONALITY TYPES/STYLES
• 4 Types found in all cultures
• How to recognize each type of person
• How to communicate well with each type

LISTENING – THE NEGLECTED SKILL
• A communication experiment
• Benefits of adding the extra step
• 4 Active Listening Skills

TIPS FOR FOLLOW-UP
• Suggested reading & practice
• Follow-up report
• Bi-monthly newsletter (free!)

Seminar Summary:

Effective communication skills are critical for almost every job and most people can improve their success by learning better communication skills! This  (see full course description)

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