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Who should attend A+ IT Technician
Entry-level IT professional or PC service technician with basic skills in installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, diagnosing, and performing preventative maintenance of basic personal computer hardware and operating systems, but without extensive field experience or specific competencies in technical support for hardware and operating systems. In addition, candidates for CompTIA A+ certification.
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A+ IT Technician  

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Entry-level IT professional or PC service technician with basic skills in installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, diagnosing, and performing preventative maintenance of basic personal computer hardware and operating systems, but without extensive field experience or specific competencies in technical support for hardware and operating systems. In addition, candidates for CompTIA A+ certification.

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Seminar Summary:

In this course, students will learn how to support PC hardware in a business setting, including installation, troubleshooting, and component replacement. The target student for this course is responsible for maintaining PCs in their workplace. (see full course description)

 
 
 

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Training Course Syllabus:


Learning Method: Instructor-led Classroom Learning

Duration: 5.00 Day(s)

At Course Completion:
Upon successful completion of this course, students will be able to: - investigate tools, issues, and skills that form the basis of best practices for IT technical professionals. - install, configure, optimize, and upgrade personal computer components. - maintain and troubleshoot personal computer components. - install and troubleshoot laptops and portable devices. - install, manage, and optimize operating systems. - maintain and troubleshoot operating systems. - install, maintain, and troubleshoot printers and scanners. - identify the names, purposes, and characteristics of basic network protocols and terminologies. - install and manage network components. - maintain and troubleshoot computer security.

Pre-requisite(s):
A+ Certification (2006 Objectives)

Outline:
Lesson 1: IT Technician Professional Best Practices

Tools of the Trade
Safety and Environmental Issues
Professionalism and Communication



Lesson 2: Installing and Configuring Personal Computer Components

Install and Configure System Boards
Install and Configure Memory
Install and Configure Storage Devices
Install and Configure CPUs
Install and Configure Power Supplies
Install and Configure Cooling Systems
Install and Configure Adapter Cards
Install and Configure Display Devices
Install and Configure Input Devices
Install and Configure Multimedia Devices



Lesson 3: Maintaining and Troubleshooti ng Personal Computer Components

Maintain Personal Computer Components
Troubleshoot Processors and System Boards
Troubleshoot Memory
Troubleshoot Storage Devices
Troubleshoot Power Supplies
Troubleshoot Adapter Cards
Troubleshoot Display Devices
Troubleshoot Input Devices
Troubleshoot Multimedia Devices
Troubleshoot Other Peripheral Devices



Lesson 4: Installing and Troubleshooting Laptops and Portable Devices

Install and Configure Laptops
Troubleshoot Laptops and Portable Devices



Lesson 5: Installing, Managing, and Optimizing Operating Systems

Install and Upgrade Operating Systems
Operating System Management Utilities
Manage Disks and File Systems
Optimize Operating Systems



Lesson 6: Maintaining and Troubleshooting Operating Systems

Maintain Operating Systems
Troubleshoot Operating Systems
Recover Operating Systems



Lesson 7: Installing, Maintaining, and Troubleshooting Printers and Scanners

Install and Configure Printers and Scanners
Maintain Printers and Scanners
Troubleshoot Printers and Scanners



Lesson 8: Networking Technologies

Network Protocols
Internet Technologies
Network Connection Technologies



Lesson 9: Installing and Managing Network Components

Install and Configure Web Browsers
Create Network Connections
Configure Network Resource Sharing
Maintain and Troubleshoot Networks



Lesson 10: Maintain and Troubleshoot Computer Security

Security Principles
Install and Configure Security Measures
Maintain and Troubleshoot Security

Seminar Summary:

In this course, students will learn how to support PC hardware in a business setting, including installation, troubleshooting, and component replacement. The target student for this course is responsible for maintaining PCs in their workplace. (see full course description)

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