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Who should attend 5051 Monitoring and Troubleshooting Microsoft Exchange Server 2007
The audience for this course includes people with experience with Exchange Server 2007 or previous versions of Exchange Sever. These people will have experience installing and configuring Exchange Server, configuring recipients and mailboxes, and supporting Exchange Server clients. People coming into the course are expected to have at least three years experience working in the Information Technology field—typically in the areas of network administration or Windows Server administration—and one year of Exchange Server administration experience.
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The audience for this course includes people with experience with Exchange Server 2007 or previous versions of Exchange Sever. These people will have experience installing and configuring Exchange Server, configuring recipients and mailboxes, and supporting Exchange Server clients. People coming into the course are expected to have at least three years experience working in the Information Technology field—typically in the areas of network administration or Windows Server administration—and one year of Exchange Server administration experience.

Cost:   

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Seminar Summary:

This workshop teaches messaging specialists to monitor and troubleshoot an Exchange Server 2007 messaging system. Students will learn how to correlate client and server issues and resolve those issues.  (see full course description)

 
 
 

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print the agenda print agenda for the 5051 Monitoring and Troubleshooting Microsoft Exchange Server 2007 seminar

 

Training Course Syllabus:


Learning Method: Instructor-led Classroom Learning


Duration: 2.00 Day(s)


At Course Completion:
After completing this workshop, students will be able to: - Use the Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) 2005 to monitor Exchange servers. - Monitor and troubleshoot client performance and connectivity. - Identify and resolve issues related to access of resources and messages. - Monitor and troubleshoot mail flow. - Monitor and troubleshoot Mailbox servers. - Monitor and troubleshoot external and additional services. - Identify trends in a messaging system.


Outline:

Lesson 1: Introduction to Exchange Server Monitoring and Troubleshooting

Overview
Introduction to Microsoft Operations Manager
Introduction to Troubleshooting Exchange Server 2007
Demonstration: Using MOM to Monitor Exchange Servers



Lesson 2: Monitoring and Troubleshooting Client Performance and Connectivity

Overview
Tools for Monitoring Client Performance and Connectivity
Process for Troubleshooting MAPI Clients
Process for Troubleshooting Client Access Server Clients
Identify the cause for a remote client connectivity issue and resolve the issue.



Lesson 3: Troubleshooting Access to Resources and Messages

Overview
How Public Folder Access Works
How Calendaring Works
Process for Troubleshooting Client Access Server Issues



Lesson 4: Monitoring and Troubleshooting Mail Flow

Overview
Discussion: Tools for Monitoring Mail Flow
Demonstration: Troubleshooting Message Transport Using Exchange Server 2007 Tools
Process for Troubleshooting Internal Mail Flow
Process for Troubleshooting External Mail Flow



Lesson 5: Monitoring and Troubleshooting Mailbox Servers

Overview
Tools for Monitoring and Troubleshooting Mailbox Servers
Process for Troubleshooting Mailbox Servers
Demonstration: Troubleshooting Mailbox Server Performance Issues



Lesson 6: Monitoring and Troubleshooting External and Additional Services

Overview
Discussion: External and Additional Services Required by Exchange Server 2007
External Services Required for Unified Messaging in Exchange Server 2007
Monitoring External Services with MOM 2005



Lesson 7: Identifying Trends in a Messaging System

Overview
Tools for Identifying Trends in a Messaging System
Exchange Server 2007 Management Pack MOM Reports
Discussion: Information Required to Identify and Resolve Trends

Seminar Summary:

This workshop teaches messaging specialists to monitor and troubleshoot an Exchange Server 2007 messaging system. Students will learn how to correlate client and server issues and resolve those issues.  (see full course description)

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