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Who should attend Communication Skills for Effective Teamwork
Team members, team leads, supervisors, managers, human resources professionals, training professionals
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Communication Skills for Effective Teamwork  

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Seminar Summary:

For a group to become a successful and productive team they must have a variety of effective communication and interpersonal skills! This  (see full course description)

 
 
 

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Training Course Syllabus:


Do you have a group in your organization that still has not managed to become an effective team? Just calling a group a team does not make them a team! Effective teamwork requires a range of communication skills that many people have not had an opportunity to learn. This seminar fills that gap and will help you and/or others learn the skills needed for working well with others for real collaborative teamwork!

TOPICS COVERED:

WHAT IS TEAMWORK?
• Are You A Group or A Team?
• Characteristics of successful teams
• Pros & Cons of Your Team

VALUES – GOALS – RESULTS
• Personal Values & Priorities
• Organizational Values & Priorities
• Translating Values into Goals
• Developing Action Steps

TASKS & RELATIONSHIPS
• Two Forces Always Involved
• 5 Interaction/Influence Styles
• Your Preferred Styles
• Advantages/Disadvantages of Each

BUILDING RAPPORT
• Rapport and Communication
• The Key Skill for Creating Rapport
• The Ultimate Rapport Skill
• Perception Styles

EFFECTIVE LISTENING
• 12 Common Responses & Risks
• 4 Active Listening Skills
• Empathy & Understanding

FACILITATING SOLUTIONS
• How to Help – Not Rescue!
• 3 Facilitation Techniques
• Practice Exercise

UNWANTED CONFLICT
• The Drama Triangle (3 roles)
• How to Deal with Each Role
• Tying Roles to Influence Styles

PERSONALITY DIFFERENCES
• 4 Basic Personality Types
• How to Recognize Each Type
• Communicating with Each Type
• Tying Each to Influence Styles

GROUP INTERACTIONS
• Task Behaviors
• Relationship Behaviors
• Counterproductive Behaviors

TEAM PROBLEM SOLVING
• Practice Exercises
• Feedback from Observers
• Lessons Learned

MAINTAINING MOMENTUM

Each participant will identify his/her primary influencing style and learn how to use the other 4 styles more effectively in this practical “what to do - how to do it” training!

Approved for recertification credit for the PHR/SPHR/GPHR certifications!

Seminar Summary:

For a group to become a successful and productive team they must have a variety of effective communication and interpersonal skills! This  (see full course description)

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