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Who should attend ITIL Practitioner Release and Control
It is expected that the courses will appeal to operations staff and managers who wish to extend their skills in planning, monitoring, reporting and optimizing in relation to the processes of Change Management, Configuration Management and Release Management.
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ITIL Practitioner Release and Control  

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It is expected that the courses will appeal to operations staff and managers who wish to extend their skills in planning, monitoring, reporting and optimizing in relation to the processes of Change Management, Configuration Management and Release Management.

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Seminar Summary:

This course will address managing, organizing and optimizing the operations of Release and Control processes in an IT Service organization with has implemented, or started to implement, ITIL based Release and Control processes. (see full course description)

 
 
 

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Training Course Syllabus:


Duration:
Instructor-led Classroom Learning - 5.00 Day(s)
Mentored Learning - Flexible

At Course Completion:
This course is aimed at IT professionals who will participate in managing, organizing and optimizing the operations of Release and Control processes in an IT Service organization which has implemented or started to implement, ITIL based Release and Control processes (Changed Configuration and Release Management).


Outline:
Lesson 1: Day 1
Course Introductions
I.T. Service Management and Release and Control
Process Relationships
Continuous Service Improvement Program
Establishing Release and Control assignment

Lesson 2: Day 2
Concepts of Release and Control – Configuration Mgmt
Concepts of Release and Control – Change Management
Change Advisory Board agenda assignment
Concepts of Release and Control – Release Management
Assignment 4 – Initiating Configuration Management
Why Release and Control?
Roles & Responsibilities
Configuration Management process activities
Configuration Management design considerations
Data model assignment


Lesson 3: Day 3
Change Management process activities
RFC Assignment
Change Management planning
Release Management processes
Release Management planning
Rollout assignment
Communication & Strategy


Lesson 4: Day 4
CAB Meeting Assignment
Reviewing and reporting
Tool selection
Awareness campaign assignment
Communications and strategy
Release and Control summary
Individual Assignment


Lesson 5: Day 5
Mock examination preparation
Mock examination
Review and examination preparation
Practitioner examination
Review
Finish

Seminar Summary:

This course will address managing, organizing and optimizing the operations of Release and Control processes in an IT Service organization with has implemented, or started to implement, ITIL based Release and Control processes. (see full course description)

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