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Frontline Leadership  

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Seminar Summary:

In this course, students will learn how to build a progressive environment in a learning organization by building effective leadership skills that inspire employees to innovate and create. (see full course description)

 
 
 

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Training Course Syllabus:


Duration:
Instructor-led Classroom Learning - 1.00 Day(s)
Mentored Learning - Flexible


At Course Completion:
After completing this course, students will know how to: - Build a progressive environment in a learning organization, and understand the responsibilities of a frontline leader. Understand the roles and traits of a frontline leader and how to communicate effectively. Identify the skills required for frontline leadership and conflict resolution. - Manage knowledge in a workplace, understand the specifics of a knowledge assessment interview, and conduct an employee knowledge assessment interview. Give suggestions to employees on how to exchange knowledge, encourage employees to exchange knowledge, and understand the obstacles in the exchange of knowledge. Use different technologies for exchanging knowledge, and understand the guidelines for knowledge exchange through electronic media. - Understand the factors affecting the workplace culture and the challenges for frontline leadership. Understand the styles of frontline leadership, guidelines to promote a positive atmosphere, and ways to address negative attitudes. Inspire employees to identify the factors affecting innovation and understand how to address failed innovations.


Outline:
Lesson 1: Frontline leadership
Learning organizations
Building a progressive environment
Identifying the need for a learning organization
Identifying the responsibilities of a frontline leader
Roles of a frontline leader
Identifying the roles of a frontline leader
Identifying the traits of a frontline leader
Communicating effectively
Frontline leadership skills
Identifying the skills of a frontline leader
Resolving a conflict


Lesson 2: Managing knowledge
Knowledge management
Managing knowledge in a workplace
Assessing an employee´s knowledge
Conducting an assessment interview
Knowledge exchange
Gaining knowledge
Encouraging employees to exchange knowledge
Identifying obstacles to knowledge exchange
Using technology to exchange knowledge
Using technology to exchange knowledge
Exchanging knowledge electronically


Lesson 3: Workplace culture
The workplace
Identifying the factors affecting the workplace culture
Identifying the challenges faced by a frontline leader
Leading employees through a change
Styles of frontline leadership
Identifying autocratic and democratic styles
Promoting a positive atmosphere
Handling negative attitudes
Innovation
Innovation in a workplace culture


Seminar Summary:

In this course, students will learn how to build a progressive environment in a learning organization by building effective leadership skills that inspire employees to innovate and create. (see full course description)

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