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Register online, by phone (800) 349-1935,or fax (800) 712-5569
Who should attend E-mail and Business Writing
Anyone that communicates by e-mail.
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E-mail and Business Writing  

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Anyone that communicates by e-mail.

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Seminar Summary:

The dos and don'ts of professional workplace communication (see full course description)

 
 
 

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Training Course Syllabus:


E-mail and Business Writing Seminar

Become a more persuasive, powerful, and professional e-mail communicator in just one day of training!

Spend a day with our professional e-mail experts and you'll discover ...

  • 8 e-mail practices guaranteed to kill your credibility

  • How your auto signature line may be sabotaging your professional image

  • 10 situations in which you should never communicate by e-mail

  • Techniques for writing clear, brief messages that elicit quick response

  • 9 common blunders that will cause your e-mails to be ignored, avoided — or instantly deleted!

  • Visual tricks that increase the readability and retention of your message

  • And much, much more!


In today's era of instant communication, many professionals dash off e-mail messages packed with sloppy mistakes, poor grammar, abbreviated "text message" style acronyms and word fragments — all of which contribute to a less-than-professional image.

If your attitude is It's just an e-mail, so it doesn't have to be perfect, you could be doing serious damage to your credibility, your professional image, even your future!

Your written communication is a reflection of your professionalism, your organization's image, and your business sense and style. A poorly worded, grammatically incorrect e-mail may deter others from doing business with you ... cause you to come across as rude, lazy, or ignorant ... and reflect negatively on you and your organization in general.

Make sure your message is perfect before you hit Send!

In just one day of fast-paced, high-energy training, you'll discover how to craft e-mail messages that are grammatically correct, concise, and to the point. Best of all, they'll garner the swift response you're looking for. You'll learn to sidestep common e-mail blunders and faux pas that cause confusion, frustration, and embarrassment. And you will gain valuable strategies, tips, and ideas that enhance the way you use e-mail at every level.

5 reasons you should not miss this seminar:

  • You'll learn how to be a more professional, polished, and persuasive communicator.
  • You'll increase the readability, impact, and credibility of all your e-mail messages.
  • You'll find out how to avoid sending sensitive or ambiguous information that could put your organization at risk.
  • You'll earn the respect of colleagues, business partners, clients, vendors, and everyone else on your contact list.
  • You'll gain practical writing skills that will apply to all your workplace correspondence.

E-Mail and Business Writing — Seminar Overview

The "write stuff": Focus on grammar, punctuation, and style

A great impression: It´s at your fingertips, every day

The politics of e-mail: Make sure your messages are PC!

Troubleshooting tactics: Be ready to act and react


The "write stuff": Focus on grammar, punctuation, and style

  • How to write for clarity, brevity, and quick response

  • What to ask yourself when you begin any message or business communication: essential planning techniques that will save you time, improve your writing, and get the results you want

  • Shortcuts for faster, more accurate e-mails that are quicker to read and react to

  • How font, color, and size selections can increase or decrease the readability of your message


A great impression: It's at your fingertips, every day

  • Why casual e-mail conversations can backfire — and steps you can take to build better habits

  • 7 strategies to prevent misinterpretation and set the tone — ensure your e-mail message is professional, tactful, and optimally received

  • Images and information you must protect — and why digitizing your personal signature is a bad idea

  • 9 bad habits that drive coworkers crazy — these common practices may be causing your e-mails to be ignored, avoided, or instantly deleted

  • The rules of e-mail response: when, why, how quickly, and how often to attend to your inbox


The politics of e-mail: Make sure your messages are PC!

  • Who should be included in e-mail communications (and who shouldn't)

  • The proper use of the courtesy copy (Cc) and blind courtesy copy (Bcc) lines, and how "actual distribution" varies by e-mail systems

  • E-mail dirty tricks and underhanded political moves that damage relationships and put your integrity in question

  • 8 unintentional e-mail practices guaranteed to create conflict, misunderstandings, and misperceptions, and kill your personal credibility

  • 10 situations that are absolutely inappropriate for e-mail

  • 4 thought-provoking questions to consider before forwarding an e-mail or attachment that could have political or business consequences


Troubleshooting tactics: Be ready to act and react

  • What every savvy e-mailer must know about communicating to PDAs and smart phones

  • How to tactfully deal with coworkers who e-mail excessively, forward everything, or inundate your inbox with jokes and cutesy messages

  • Diplomatic, professional ways to handle mis-sends that could hurt feelings, divulge confidential information, or embarrass the recipient

  • Security rules: absolute musts to preserve confidentiality and protect company information in electronic communications
  • Important facts to know about your company's e-mail system so that you can use it more efficiently and effectively

 

Credits:

6 Basic Communication CPE credits

Seminar Time:

Seminar Check-In 8:30 AM Seminar Class 9:00 AM - 4:00 PM

Seminar Summary:

The dos and don'ts of professional workplace communication (see full course description)

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