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Who should attend Communication Techniques That Get Results A Course for Administrative Professionals Onsite Training
Administrative assistants, executive assistants, sales assistants, receptionists, office coordinators, office managers, and customer service representatives.
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Administrative assistants, executive assistants, sales assistants, receptionists, office coordinators, office managers, and customer service representatives.

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Seminar Summary:

This seminar offers tactical communications skills and tools to help ensure you’re delivering optimum performance for your boss and team. (see full course description)

 
 
 

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Training Course Syllabus:


Communication Techniques That Get Results: A Course for Administrative Professionals - Available for ONSITE Training ONLY

Meet changing job demands and deliver optimum results through better communication.

As a key communication link between managers, staff, vendors and customers, administrative professionals play a vital role. The challenges of the job are unique and varied even in the best of circumstances—but organizational changes and redefined roles brought about by the tough economy can make these challenges much more daunting. This seminar offers tactical communications skills and tools to help ensure you’re delivering optimum performance for your boss and team. You’ll return to work better prepared to overcome barriers and demonstrate your organizational value, even in the most demanding work environment.

How You Will Benefit

  • Create positive self-esteem and social intelligence
  • Use clear and assertive communication
  • Apply negotiation techniques to achieve goals with and through others
  • Manage conflict with confidence
  • Understand and use personal power productively
  • Create your personal brand to define how you want to be treated as a professional

What You Will Cover

  • Using powerful communication to achieve goals and maintain relationships
  • Defining indirect aggression and where it comes from
  • Working effectively with bosses and co-workers
  • Negotiating using confident communication
  • Using virtual communication tools
  • Communication skills to manage conflict
  • Action planning

Who Should Attend

Administrative assistants, executive assistants, sales assistants, receptionists, office coordinators, office managers, and customer service representatives.


Credits:

2 days / 1.2 CEUs

Seminar Summary:

This seminar offers tactical communications skills and tools to help ensure you’re delivering optimum performance for your boss and team. (see full course description)

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